Present
Chief Technology and Product Officer
Valore Group, Inc.
Leads Valore's technology and product organization, building the platforms behind its connected model of care.
Leadership
Matt Pollock
Chief Technology and Product Officer
Phoenix, Arizona
Matt Pollock is Chief Technology and Product Officer of Valore Group, where he leads the company's technology and product strategy. He is a healthcare technology executive with more than 25 years building and running pharmacy, PBM, and claims platforms under HIPAA, including 15+ years at the Director level and above leading large engineering organizations. As CIO of Polaris Pharmacy Services, a private equity-backed long-term care and specialty pharmacy company, he rebuilt the technology function from the ground up — from first IT budget, SDLC, and vendor governance to an Office of the CISO and an integration architecture connecting 750+ facilities through HL7, NCPDP claims, and EDI. At CVS Health, he led a 160-person engineering organization on the platforms behind the $8B Mail and $59B Specialty Dispensing lines of business (1M+ prescriptions weekly at 99.97%+ availability), migrated Mail Order to Microsoft Azure, and launched a new $1B dispensing-as-a-service business line in 10 months. He applies AI with human review in regulated pharmacy workflows — $40M in annual savings at CVS and 42% of prescription entry automated at Polaris with pharmacist review and full audit logging — and currently works hands-on with Claude, Claude Code, and Model Context Protocol (MCP).
View LinkedInFocus areas
- Technology & product strategy
- Pharmacy claims, NCPDP / HL7, and interoperability
- Technical due diligence and build / buy / partner decisions
- AI with human review in regulated workflows
- HIPAA, SOC 2, and security programs
Education
- MBA, W.P. Carey School of Business, Arizona State University
- B.S., Industrial & Systems Engineering, Arizona State University
- Certifications: PMP, SAFe Agilist, Six Sigma Black Belt, ITIL Foundations
Experience
2025 — 2026
Chief Information Officer
Polaris Pharmacy Services
Rebuilt the technology function of a $1B private equity-backed long-term care and specialty pharmacy organization: first $19M IT budget, formal SDLC and portfolio governance, an Office of the CISO with a roadmap to SOC 2 and ISO 27001, AI-driven automation of 42% of prescription entry with pharmacist review, and integrations for 750+ facilities via HL7, NCPDP claims, and EDI.
2007 — 2025
Director of IT — Head of Mail Pharmacy Systems, Specialty Dispensing, and Pharmacist AI
CVS Health
Seventeen years of progressive engineering leadership, including 15 years at Director level. Led a 160-person global engineering organization on platforms processing 1M+ prescriptions weekly at 99.97%+ availability; led the Mail Order migration to Microsoft Azure; launched a $1B dispensing-as-a-service line of business in 10 months; and drove $40M in annual savings through AI with pharmacist review.
2003 — 2007
Manager of Business Systems Development
American Express
Led application development and production support teams across a 40+ application portfolio, driving a platform evolution to .NET and improving SLA compliance from 48% to 91%.
1993 — 2003
Earlier Engineering & Program Leadership
CVS Health / Caremark; American Express
Owned IVR development supporting 18M calls annually at CVS/Caremark; began his career in performance engineering at American Express, leading Six Sigma reengineering efforts.